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Policies

Hotel policies

  • Check-in allowed for guests aged 18 +years and above only
  • Visitors are allowed inside the room
  • Early check-in possible
  • Smoking is allowed inside the room
  • Please show hard & soft copy of the original ID proof at the time of check-in
  • Couples are welcome
  • Guests can check in using any local or outstation ID proof (PAN card not accepted).
  • Only Indian Nationals allowed

Guest Policies For Delight Rooms

If you need to cancel or change your reservation made through the Delight Rooms app, website or call center, please contact Delight Rooms customer care number 7044044079

If you need any help in creating new booking Delight Rooms Booking expert has a 24*7 support to help you around the clock. Please contact booking support number 7044044080

  • Check-in Policy:

    • The primary guest must be at least 18 years of age to be able to check into the hotel.
    • The usual standard check-in time is 12 noon. Delight Rooms tries to ensure that you can check-in any time after that till your reservation is valid.
    • It is mandatory for all guests to present valid photo identification at the time of check-in. According to government regulations, a valid Photo ID has to be carried by every person above the age of 18 staying at the hotel. The identification proofs accepted are Aadhar Card, Driving License, Voter ID Card, and Passport. Note that PAN card is not acceptable. Without an original copy of a valid ID, you will not be allowed to check-in.
    • After reaching the hotel, if you face any difficulty in check-in and it cannot be resolved by the Hotel, you are requested to contact Delight Rooms immediately. Delight Rooms will verify the issue with the Hotel and post verification, you would be provided the following assistance:
      • a. Delight Rooms will try to arrange for accommodation in the same Hotel.
      • b. Delight Rooms will try to provide you with alternate accommodation in its other listed properties if the same is available.
      • c. If Delight Rooms is unable to provide alternative accommodation or you do not accept such alternate accommodation, you may be offered full refund.
      • d. Delight Rooms will not be liable for compensation beyond your booking payment.
    • Unless specifically intimated, Delight Rooms shall not be held liable to refund the booking amount or any part thereof in case of unavailability of rooms due to natural disaster (earthquake, landslide etc.), terrorist activity, government guidelines or any force majeure act, beyond the control of Delight Rooms.

  • Cancellation Policy:

    • 1. You can cancel your booking using the Delight Rooms website or mobile app.
    • 2. The applicable refund amount will be credited to you within 2-3 working days.
    • 3. Hotels reserve the right to deny check-in where customers are unable to provide a valid government id or where minor Guests are travelling unaccompanied or if the Hotel is suspicious of the Guests check-in at it’s Property. Under all such cases Delight Rooms shall be under no obligation to refund any amount to the Guest.